eCommerce FAQ

What is Shopify

Shopify is the world’s leading eCommerce solutions provider with over 800,000 merchants and business owners using the platform daily to sell their products.

Do you need coding experience to use Shopify

No coding is required to manage your store on a daily basis. The backend is super easy to use and you are able to update your products, manage orders, and track stock levels all from any device.

We’ll take care of the heavy lifting at the start by setting up your store, loading products (depending on the package you choose), setting up payment gateways etc

Will I have my own backend access so I can manage the store?

Yes, once the final payment is received, we will transfer the store over to you and you will have full access to your new online store.

Is there a monthly hosting fee?

There is a monthly subscription to Shopify which is similar to a hosting fee. There are three plans to choose from which means it can scale with your business. Packages start at $29 up to $299 and there is a small fee per transaction.

Can I use my own domain?

Certainly and it is recommended. We build your store on our development account and once you are happy with the final version, we transfer ownership over to you and point your domain name to the Shopify servers.

How many products can I load?

Unlimited products. You will even be able to bulk import by csv or xlm it so large catalogs are no problem. From 1 product stores to 16,000. We can assist no matter the size or complexity

Can you migrate my products & orders from Woocommerce to Shopify?

100% yes. Our in house data expert will migrate all your products, orders & customer data safely and securely to your new store. Including URL redirects which is super important for your SEO.

How will customers pay me?

You will need an account at a payment provider such as Paypal, Paygate or Payfast. We’ll assist in setting it up so that your customers can pay you through credit card, eft, and instant eft.

How does shipping work?

You can make use of any courier company. Shipping zones can be created in-store or you can even offer free shipping to your clients. 

Can I have wholesale pricing in my store?

Yes. We’ve successfully created many wholesale stores that offer different pricing based on account settings so that wholesale clients are able to see different pricing than the general public. 

Can I sync my stock between online and physical stores?

Syncing your stock is effortless with the use of apps that sync your stock levels with your POS system hourly, daily, or weekly depending on your requirements. 

Do you help with uploading products and collections?

100%. This is how we can make your life easier by uploading all your products for you to the new store. We’ll clean up the data so that it can import and also show you how to manually upload products and create categories after you go live with your new store.

How do orders work?

Once an order has been placed by the customer then you will receive a notification by email, or on your phone if you have installed the Shopify app. This will include all the order details include customer details such as delivery address, contact details, etc.

How fast can you get me online and selling?

It often depends on how quickly we can get the product data from you. Usually the first design draft can be sent within 10 working days from when the deposit was paid

What are the advantages of opening up an eCommerce Shopify Store?

You can reach and sell to your customers 24/7. You own the customer data which means you can remarket to them by using email marketing, discount codes, and live chat. You can display your products on your social media pages and sync your pricing in realtime with your store. Owning your online store allows you to showcase the full range of your products or service. Giving you the control over what you sell, how you sell and to whom.

Can I post blogs on my eCommerce site?

Shopify comes with its own built-in blog section where you can post blog posts, tag the posts, and share it on social media. We’ll set up your blog for you in no time at all. It is an excellent way to reach more customers and showcase your products.

Can you assist with migrating from Woocommerce, Magento, and other CMSs?

Yes, we offer the full migration service including product migration, URL redirects, blog posts migration, and the full design & development service for your new store. We have helped many clients successfully migrate their e-commerce store to Shopify with great results.

How do I start an online store in Canada?

Think about what products or services you can sell to customers? What industry do you like or understand and focus on finding a niche that you can work in? Then simply fill out the quote request form and our team will get back to you with your free quote in record time. Once you are happy all we require is the 50% deposit to get started with your new online shop. Within two weeks you will have your brand new shop, ready for review.

Can you assist with product uploads, coding, app installations, or tech support if we already own a Shopify store?

We can certainly assist. We charge an hourly rate for custom requests for existing store owners. Please click here to contact us and tell us more about what you require. We’ll send a free quote through and can start once you give us the go-ahead.

Can I see some examples of your work?

You can visit our Portfolio page for some examples of our latest online shop builds.

Would you be able to offer training on how to manage my Shopify store once it goes live?

We would be more than happy to do training with you and your staff. We will take you through each section of your new shop and show you how all the sections work from Manual Orders, Product Uploads, Shipping, and Blog posts.

What experience do you have?

We have built over 400 websites for our happy clients. Our team is experienced and laser-focused on being Shopify experts in every way. From design, to product upload and scraping to Google Adwords, SEO & Social Media integration.

How can I get my Shop to rank once it goes live?

We submit your website to Google once you go live and our design includes basic SEO built-in. We also offer an SEO Monthly Retainer service where we manage your SEO, manage your Google Adwords, and help to get your ranking up in Google Search.

What about site security and updates? Who handles that?

Shopify provides industry-leading security for all its merchants and is certified Level 1 PCI DSS compliant. They continuously update the software on their side which means you have one less issue to worry about. With Woocomemrce you constantly have to manage your plugins or updates or you have to pay a developer to do it. With Shopify, you don’t have that worry.

What customer service do you provide during and after the building of my site?

We have a dedicated team of fulltime employees to make sure that you receive the best possible service. This includes a Key Account Manager that will keep you up to date and be there when you have any queries. We also have an Ops Manager that will be managing the team that designs your new store and will make sure you receive only the best product and service. You will regularly receive project updates by email, phone, and WhatsApp to make sure you know where we are in the project timeline.

How can I promote my new online store after launch?

You can promote it through your integrated social media channels, send out newsletters to your mailing list, use Google & Bings ads to reach customers, use real-world events and shows to showcase and promote your products. You can even start promoting your store before it launches by offering discount codes through an email marketing campaign to customers on their first order.

How big is e-commerce in Canada and what is the expected growth?

There are over 28 million commerce users in Canada and that market is set to grow over 15% yearly over the coming years. The market value is projected to surpass $33 Billion in 2024. The growth in e-Commerce is going to keep increasing over the coming years and businesses will have to make sure they include it as part of their growth strategy going forward. Be that B2C or B2B.

How can I improve the search engine for my online store??

We can assist with setting up an advanced search app that will be a game-changer for your store and includes features such as automation, autocorrect, zero search results report, indexing, and search by product, tag, page, or blog.

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Shopify Development Pricing

Startup Stores
Cost Effective Basic Setup and up and running in no time
Standard Store Setup with a free theme & Branding
Payment Gateway Integration
Shipping Zone Setup
Basic SEO
About, Blog & Contact Us Pages
10 Product Uploads plus Assistance with uploading it yourself
Linking of Domain Name
Request Your Quote
Pro Stores
Custom Theme with more advanced functionality, larger product range
Custom Designed Store
Payment Gateway Integration
Shipping Zone Setup
Advanced SEO Setup
About, Blog & Contact Us Pages and an additional 5 pages
100 Product Uploads plus Assistance with uploading it yourself
Social Media Integration
Newsletter Integration
Required App Installation
Request Your Quote
Advanced Stores
For larger product ranges and customisation requirements
Custom Designed Store
Payment Gateway Integration
Shipping Zone Setup
Advanced SEO Setup x 1 Month SEO
About, Blog & Contact Us Pages and an additional 10 pages
1000+ product ranges with stock syncing, feed setup etc
Social Media Integration
Newsletter Integration
Wholesale, loyalty, custom pricing apps etc
Extra Budget for advanced customisation and support
Request Your Quote